Privacy policy
Privacy Policy
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit jorivoz.com (hereinafter referred to as "the Site," "we," or "our"), use our services, or make a purchase from us.
Collection of Personal Information
When you visit the Site, we collect information about your device, your interaction with the Site, and information necessary to process your orders. We may also collect additional information when you contact us for customer support.
In this Privacy Policy, we refer to any information that can identify an individual as "Personal Information." The sections below explain what Personal Information we collect and the reasons for collecting it.
Device Information
Examples of Personal Information collected:
Web browser type and version, IP address, time zone, cookie information, pages or products viewed, search terms, and information regarding how you interact with the Site.
Purpose of collection:
To provide a smooth browsing experience, correctly display the Site, and analyze site usage to improve our services and customer experience.
Source of collection:
Collected automatically when you access the Site via cookies, log files, and similar technologies.
Order Information
Examples of Personal Information collected:
Name, billing address, shipping address, payment information (including credit card details), email address, and phone number.
Purpose of collection:
To process and fulfill your orders, complete payments, arrange shipping, provide invoices and order confirmations, communicate with you, prevent fraudulent transactions, and provide information about our products, services, and promotions based on your preferences.
Source of collection:
Collected directly from you.
Customer Support Information
When you contact us for assistance, we may collect the information you provide in order to respond to your request and provide customer support.
Purpose of collection:
To provide customer service and resolve any issues related to your order or account.
Source of collection:
Collected directly from you.
Minors
The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children.
If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us using the information provided below, and we will take appropriate steps to delete such information. Sharing Personal Information
We may share your personal information with trusted service providers who assist us in conducting business operations, processing payments, fulfilling orders, and providing services to you.
We may also disclose your personal information to: comply with applicable laws and regulations; respond to legal requests such as subpoenas or court orders; or protect our rights, safety, and security when necessary.
Behavioral Advertising
We may use your personal information to provide you with personalized advertisements, marketing messages, and product recommendations relevant to your interests.
For example:
We use Google Analytics to understand how customers use our website and to improve the website experience. You can learn more about how Google uses your personal information here:
https://policies.google.com/privacy
You can also opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout
We may share information regarding your browsing activity, purchasing behavior, and interactions with advertisements with our advertising partners. Depending on your location and applicable laws, this may involve the use of cookies or similar technologies.
Use of Personal Information
We use your personal information to:
Provide products and services to you;
Process payments;
Ship and fulfill your orders;
Communicate with you regarding your orders;
Improve our website and customer experience;
Send updates about new products, services, and special offers, where permitted.
Legal Basis (GDPR)
If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:
Your consent;
Performance of a contract with you;
Compliance with legal obligations;
Protection of your vital interests;
Performance of a task carried out in the public interest;
Our legitimate business interests (provided these interests do not override your fundamental rights and freedoms).
Data Retention
When you place an order through our website, we retain your personal information for our records unless you ask us to delete it. For more information on your right to request data deletion, please see the "Your Rights" section below.
Automated Decision-Making
We do not use fully automated decision-making processes that produce...