Shipping Policy

1. Shipping Areas

We currently offer shipping services to the following regions:

🇺🇸 United States

We provide nationwide shipping across the U.S. and offer various shipping options at checkout.

📦 Special Shipping Areas

Shipping costs and delivery times may vary for the following regions:

Alaska
Hawaii
Puerto Rico

Additional shipping fees or extended delivery times may apply depending on the specific destination.

🌍 International Shipping

Currently, we only offer shipping to the regions listed above. We may introduce international shipping or offer services to specific regions in the future (please refer to official announcements for details).

2. Shipping Methods

Depending on your location and order details, we offer the following shipping methods:

Free Shipping (applicable to eligible orders and during promotional periods)
Standard Shipping
Expedited Shipping (additional fee applies; offers faster delivery)
Local Pickup (available in select areas only)

Specific shipping methods and costs will be displayed at checkout based on your delivery address.

3. Order Processing Time

All orders require processing before shipment.

Orders are typically processed within 3–6 business days (excluding weekends and holidays).
Customized or personalized products may require longer processing times.

Once your order has shipped, you will receive a confirmation email containing tracking information.

4. Estimated Delivery Time

Delivery time depends on the selected shipping method and your location.

Estimated delivery times:

Standard Shipping: 7–14 business days
Alaska, Hawaii, and Puerto Rico: 10–15 business days

Please note that the delivery times above are estimates only and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, holidays, or other uncontrollable factors.

5. Shipping Costs

Shipping costs are calculated based on the following:

Your delivery address
Selected shipping method
Package dimensions and weight (if applicable)

Free shipping promotions (if any) apply only to eligible orders and designated regions.

Additional shipping fees may apply for remote areas. 6. Order Tracking

Once your order has shipped, we will send the tracking number to the email address you provided at checkout.

You can use this tracking number to check the status of your package via the carrier's tracking system. 7. Shipping Delays and Special Circumstances

While we strive to ensure timely delivery, jorivoz.com is not responsible for delays caused by the following:

Issues with the shipping carrier (e.g., UPS, USPS, or other delivery services)
Weather conditions or natural disasters
Holidays or peak shipping periods
Customs clearance procedures (if applicable)
Incorrect or incomplete delivery information provided by the customer
8. Incorrect Delivery Address

Please carefully verify your delivery information before completing your order.

We are not responsible for delivery issues resulting from an incorrect address provided by the customer.

If you discover an error in the delivery address, please contact us as soon as possible:

Email: linneastrosin8@gmail.com

We will do our best to assist you; however, please note that once an order has entered the processing or shipping stage, it may not be possible to change the address.

9. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the delivery date.

Please provide the following information:

Order number
Description of the issue
Photos of the damaged packaging or product (if applicable)

We will work with the shipping carrier to investigate the issue and determine an appropriate solution.

10. Risk of Loss

Once the order has been successfully delivered to the address provided by the customer, the risk of loss or damage to the package transfers to the customer.

11. Local Pickup

If local pickup is available in your area, this option will be displayed at checkout.

You will receive a notification with pickup instructions when your order is ready for collection.

Contact Us

If you have any questions regarding shipping, please contact our customer support team:

Email: linneastrosin8@gmail.com

We are happy to assist you and appreciate your trust in jorivoz.com.